Refund policy

We want you to be happy with your ClickMem purchase.

Faulty, Damaged or Incorrect Products

If an item arrives faulty, damaged, incorrect or is not as described, please contact us at  with your order number and photographs where appropriate. We will review the issue and provide an appropriate remedy in accordance with applicable New Zealand consumer law.

Change of Mind

We accept change-of-mind return requests within 7 days of delivery. To be eligible, the product must be unused, in its original condition and returned with its original packaging unless otherwise agreed. Customers are responsible for change-of-mind return delivery costs. For hygiene and resale reasons, opened or used products may not be eligible for change-of-mind returns. This does not limit any rights customers have under New Zealand consumer law.

Refunds

Where a refund is approved, it will be returned using the original payment method where practical. Processing times may vary depending on the payment provider.